Orders

Once customers complete their purchases, the corresponding order details will be available in the Orders section.

Order details

Order

This is a unique incremental identifier number associated with your order.

Ecommerce Order

This is a unique identifier number associated with your order provided by your online store.

Date

The date the order was placed.

Store

The specific online store through which the order has been made will be displayed.

Total

Total price multiplied by the quantity.

Payment

This status is provided by your online store. The following payment status are possible :

  • Paid

  • Unpaid

  • Refunded

Order status

This status is provided by your online store. The following payment status are possible :

  • Pending: The order has not been shipped yet.

  • Fulfilled: The order has been shipped.

  • Cancelled: The order has been cancelled.

Order sheet

When you click on an order, the order sheet appears listing detailed information about it.

The order sheet contains all the choices made by the client such as the materials, colors, texts, etc. All of this information is also accessible through our API.

The exact order time and time zone when the transaction has been made, the picture of the customized product, the number of units and the total amount paid are also displayed.

You can download the product images by clicking on the Download All Images button.

The order sheet can be printed using the Print Order button.

To quickly navigate to the next or previous order, you can click on the PREVIOUS and NEXT buttons in the bottom area of the order sheet.

Choosing which data will appear in the order sheet

Inside parts, texts, logos and options, if you hit the Order Sheet checkbox. The value of this choice will appear in the order sheet.

Production code

If you enter a production code in a color, image, text or option and it is selected by the user, it will be displayed in the order sheet instead of the name.